Help Center
Find answers to your questions
Frequently Asked Questions
How long do deposits take?
Crypto deposits are credited after the required network confirmations. BTC typically takes 2 confirmations (~20 min), ETH takes 12 confirmations (~3 min).
What are the withdrawal limits?
Withdrawal limits depend on your verification level. Basic accounts: $1,000/day. Verified accounts: $10,000/day. VIP accounts: Up to $100,000/day.
How do trading fees work?
We charge a maker/taker fee model. Makers (limit orders) pay 0.1% and takers (market orders) pay 0.1%. VIP tiers receive discounts up to 80%.
Is my crypto safe?
Yes. We use institutional-grade security including cold storage (95% of assets), multi-sig wallets, and insurance coverage through Fireblocks.
How do I contact support?
You can reach us via the Contact page, email at support@tan-sika.com, or through our 24/7 live chat feature (coming soon).