Privacy Policy
Last updated: November 30, 2024
1. Information We Collect
We collect information you provide directly:
- Account information (name, email, phone)
- Identity documents for KYC verification
- Transaction and trading history
- Communications with support
We automatically collect:
- Device and browser information
- IP address and location data
- Usage patterns and preferences
2. How We Use Your Information
- Provide and improve our services
- Process transactions and verify identity
- Comply with legal and regulatory requirements
- Prevent fraud and ensure security
- Send important account notifications
- Provide customer support
3. Information Sharing
We may share your information with:
- Service providers (KYC, payment processing)
- Regulatory authorities when required by law
- Law enforcement in response to legal requests
We do not sell your personal information.
4. Data Security
We use industry-standard security measures including encryption, secure servers, and regular security audits to protect your data. However, no system is 100% secure.
5. Data Retention
We retain your data for as long as your account is active and as required by law (typically 5-7 years for financial records).
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to certain processing
- Data portability
7. Cookies
We use cookies and similar technologies. See our Cookie Policy for details.
8. Contact
For privacy questions, contact our Data Protection Officer at privacy@tan-sika.com.